Frequently asked questions

The Solux equipment warranty depends on the type of device, the AX series all-in-one terminals have a 3-year warranty, receipt printers and barcode readers 2 years, and the rest of the equipment and peripherals With 1 year of guarantee.

The warranty covers manufacturing defects as well as labor costs for repair. It does not include damage caused by poor handling and/or installation, improper use, damage caused by electrical problems, atmospheric phenomena, natural disasters, floods, etc.

Yes, thermal receipt printers fully support the ESC/POS command protocol.

Yes, thermal receipt printers have a spool driver for Windows and CUPS for Linux, simple to install and easy to use.

Thermal receipt printers have 3 (three) communication interfaces, namely: USB, Serial and Ethernet. When installing the printers, it is possible to choose which communication interface the system will connect to. It will be used to print receipts and other documents.

If you have any other questions, please contact our technical support using the form below.